So I ordered what I thought was a Franke FRX02 replacement water filter from what looks like the manufacturer (Franke). What I received was a a Franke FRX02 knock-off.

No brand was visible on the package but each filter box clearly states on the package that it is an alternative to the FRX02 water filter.

This makes me very angry- I was buying one thing and delivered an other thing.

What's more, the packaging of these knock-offs are not padded. The Franke filters arrive in Styrofoam. These are in a flimsy cardboard box that I fear will allow the filters to be banged up while they are in storage awaiting to be used. Not to mention one of them was already open when they arrived at my home.

This was a very disappointing transaction. Anybody else experiencing the same with this site? http://www.shopfranke.com/