Does Thermage have a negative net promoter score?
Bad Profits at THRM
Thermage has been one big investment disappointment for me. The recent weakness is tempting me to average down (again) but the reason I'm not pulling the plug is that the company has not fixed (IMHO) it's single biggest problem - a negative net promoter score.
At first, second and even third analysis this company looks like a sound investment. What's undermining their performance and outlook is all of the negative reviews from patients who have had the procedure (2-3K$) and didn't seen any results. I'm not certain what the right answer is to fixing their negative NPS. Something more needs to be done to improve the efficacy of Thermage skin tightening procedures AND the company needs to do something for the patients that have had the procedure and didn't see results e.g. a guarantee, a credit for a procedure on a different body part, 'something' needs to be done to turn the tide from negative to positive.
If anybody at Satmetrix is reading this please call Steven Fanning at Thermage!!!
